Shipping and Returns
30 Day Money Back Guarantee:
PUREAC offers a 30-day money-back satisfaction guarantee (less shipping handling charges).
If, for any reason, you are not satisfied with any PUREAC product you buy, you may return the unused product to PUREAC within 30 days for a full refund of the purchase price (less shipping and handling charges).
SHIPPING, RETURNS, AND REFUNDS
While we continue to navigate and respond to current events, PUREAC is committed to making the safety of our employees and community of customers a top priority. As we fulfill orders and process returns at our warehouse, increased safety precautions are being taken at every step, and we are doing everything we can to ship your orders in accordance with our regular schedule.
Order and Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed, which will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.
Orders can take up to 5–7 business days to be processed and shipped. Once your order is prepared for shipment, you will receive a shipping confirmation email with your tracking information.
PUREAC is confident that you’ll love everything you purchase from us. We offer a 30-day money back satisfaction guarantee (excluding shipping and handling charges) to all customers.
After 30 days, PUREAC offers a 90% refund of the purchase price (excluding shipping and handling charges) on the return of all unopened and unused product. We will happily refund the purchase price (excluding shipping and handling charges) of returned item(s) to the original form of payment. Any returns after 90 days from when the customer receives their order will not be accepted.
Items Not Eligible for Return
Please note that we do not accept returns of final sale merchandise or products that are specified as non-returnable in its description, unless they are faulty. Any exceptions to this policy will be listed under product details on the product page.
How To Return Your Order
Returns on items eligible for returns are accepted within 90 days of receipt. Items must be returned unopened/unused, in their original packaging. To return product for a refund, you must return the products directly to PUREAC and follow the steps listed below:
- You must first obtain a Return Authorization Number (RMA) by contacting the PUREAC Customer Care team at (888) 867-9987 or by email at Hello@MyPureAC.com. You will need to provide the order number and specify if requesting a full refund or partial refund.
- Proper shipping cartons and packing materials must be used in packaging the products being returned for replacement. All returns must be prepaid by the Customer. PUREAC does not accept shipping-collect packages. The risk of loss in shipping for returned product shall be on the Customer returning the product. If returned product is not received by the PUREAC’s Distribution Center, it is the responsibility of the Customer to trace the shipment.
- The items must be returned to PUREAC within 90 days from the date of purchase. Please ship all items to:
ATTN: PUREAC Returns
36 Town Forest Road, Oxford, Massachusetts 01540
- Any merchandise that is clearly identified at the time of sale as non-returnable, discontinued, or as a seasonal item, may not be returned for a refund.
Receiving A Refund
A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the product price less shipping and handling fees.
Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.
Where We Ship
We currently ship to U.S. addresses including Alaska, Hawaii and U.S. Territories. We do not ship to PO Boxes/FPO addresses.
Please note, PUREAC strictly prohibits shipments to Freight Forwarding companies.
PUREAC charges applicable sales tax on all orders. Taxes are calculated according to shipping destination and itemized on the Order Summary page.
You can contact PUREAC Customer Care at (888) 478-0288 or by email at:
US English - Hello@MyPureAC.com
PUREAC Customer Care Hours:
Monday to Friday: 9 a.m.–5:00 p.m. EST